Why Waukesha Businesses Are Switching to Powerful IT Systems for Managed IT

Most business owners in Waukesha do not think about IT until something goes wrong. The server stops working on a Tuesday email stops working before a meeting or somebody clicks on something they should not have. Then it is a problem. They have to call someone wait hours for a callback and hope the fix works.

That is usually when they start looking for a new IT solution. A lot of them end up talking to us at Powerful IT Systems.

The “call when it breaks” problem

A lot of businesses in Waukesha County still use the break-fix model. This means they do not monitor their systems they do not have a schedule to update their software. Nobody checks if their backups are working.

We visited one office year and found out that their firewall had not been updated in three years. At another office the backup system showed that everything was okay. It had not actually completed a backup in months. Nobody had checked. The owner had no reason to think anything was wrong.

This is not the owners fault. They are busy running their company. They should not have to worry about IT maintenance.. Someone needs to be watching and making sure everything is working properly.

What we do

Powerful IT Systems is a managed IT provider based in Sussex, Wisconsin. We help medium-sized businesses with their IT needs. We support businesses with 20 to 100 users in Waukesha, Brookfield, New Berlin, Menomonee Falls and the surrounding areas.

We take care of network monitoring endpoint security, patching, backups, cloud management and helpdesk. We are like an IT department that you do not have to hire and manage yourself.

We also handle cybersecurity. This includes managing firewalls, filtering emails training employees about security and responding to incidents. If you have to follow rules like HIPAA, CMMC or PCI-DSS we help you build the documentation and controls you need.

Why local matters

When a server rack overheats at your Waukesha office we can get there the same day. We are not far away.

We also know the businesses and what they need. A dental office with ten workstations has different IT needs than a manufacturer with an ERP system, on the production floor. We have worked with both types of businesses. We know where the problems usually are.

How we’re actually different

Most managed IT providers offer the same services. So what makes us different?

It is the way we treat our customers. We answer the phone when you call. We explain things in a way that’s easy to understand. We do not add hours to our invoices. When we recommend something we tell you why how much it costs and what will happen if you do not do it. You get to decide.

We also use tools to help us do our job better. This means our small team can do the same amount of work as a bigger company and you do not have to pay for a lot of extra employees.

What switching looks like

Most businesses that call us are already frustrated with their current IT situation. They have outgrown their IT person or their current provider takes too long to respond or they had a security scare.

We start with an assessment of your network. We look at your environment, security and current contracts. We tell you what we find.

It takes about two weeks to switch to our service. We set up monitoring document your environment set up users and handle the transition from your old provider.

You probably already know

Your IT situation is probably not as good as it should be. Maybe switching to a new provider sounds like a hassle and you have been putting it off. That is understandable.

Every month you wait is another month of unpatched systems and backup gaps that nobody is checking. Every business that comes to us says they wish they had called sooner.

If you want to talk about what managed IT could look like for your business you can reach out to us. We will not send you a lot of slides. We will not try to sell you something you do not need.